When you place an order here at top10prom.com, we send your order to your nearest Top 10 Prom store. They handle it completely, including processing payment, shipping, and any returns if eligible.
If your order was processed by a Top 10 Prom store, you must contact them directly for all returns or exchanges based on the local store’s policies.
For any questions about store policies, dresses, styles, pricing and availability contact your closest Top 10 Prom store.
If you have received your dress from top10prom.com and need to return it for an exchange or refund, please complete the form below.
Exchanges and Returns Policies:
Yes, we happily offer exchanges and returns for shopping credit or in some cases refunds in accordance with our Returns Policy. Most of our products are returnable for a future credit and some may be eligible for our refund policy. For all questions regarding exchanges and returns, please read the information below. You are required to acknowledge having read our Returns Policy before placing an order.
Orders are normally forwarded to the local Top 10 Prom store. If your order was processed by the home office and not a local affiliate store you must handle returns directly with us online. When your dress is ordered on top10prom.com it is not registered at your local store.
If you have received your dress directly from us and not the local affiliate store and need to return it for an exchange or refund, follow these steps carefully to make sure we are able to give you the best possible service. You have 3 days starting from the day your dress was delivered to follow these steps. Example: if your dress was delivered on Monday, you must have followed the steps and shipped the dress back by Thursday (3 days). All sales are considered final at that time.
If you need your dress exchanged for another size, we will send your replacement once your dress has been received by our returns department. If the new size is not available, you will receive a credit to apply to a replacement dress. All current season dresses except for sale/discounted dresses or clearance/closeouts are eligible for refunds less shipping costs within the 3 day from delivery exchange/returns policy if they have been fully processed prior to April 15, 2014.
No refunds are available after April 15, 2014. There is a 30% restocking fee for all returns for refunds (shipping and handling charges are not refunded). Or, you may select a Shopping Credit which is issued for the full dress amount. All shipping and handling charges are deducted from credits and refunds.
1. Request a return authorization completing the online form.